Falstaff Hotel Access Statement

Our statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

All our rooms have:

  • Flat screen TV
  • Free Wi-Fi
  • Hair dryer
  • Toiletries
  • Bathrobes
  • Tea & coffee making facilities

Services include:

  • 24 hour reception
  • Daily housekeeping
  • Private Check-in/Check-out
  • Baggage Storage
  • Packed Lunches
  • Meeting/Banqueting Facilities


  • Designated Smoking Area
  • Hypo-allergenic Room Available
  • Family Rooms
  • Central Heating/Log Fires
  • Shop (on site)

Arrival and Car Parking:
The Falstaff Hotel & Restaurant is situated on Addington Street, which is a one-way street, entered from the harbour end. There is designated parking for the Falstaff situated behind the building, but there is no on-street parking.

The Falstaff, is very well situated for Ramsgate town and beaches, both being less than a 10 minute walk from the hotel. The Island bus service runs nonstop round the Isle of Thanet, from Ramsgate to Margate, via Broadstairs. A bus stop is situated about 100 metres away, at the end of Addington Street, on West Cliff Road. Ramsgate railway station is a short bus ride away, or a 20 minute walk. The Channel Tunnel and Dover ferries are a short journey by car, of approximately 35-40 minutes.

The entrance to the hotel and restaurant is from Addington Street, and is a step-free entrance. Our restaurant and bar bathroom facilities for wheelchair users are located at ground level. The bar, and restaurant areas are suitable for wheelchair users, but not for mobility scooters. The entrance door opening is 840 mm wide
The Falstaff has eight individually designed bedrooms all available via stairs with hand rails. Unfortunately, there is no lift and due to the large number of stairs, the hotel rooms are not suitable for wheelchair users or mobility scooters. Guests with limited mobility should discuss with reception which bedrooms are suitable for their needs.

Enquiries & Reservations
All bedrooms have an en-suite bathroom with walk-in shower, and bedroom 4 has a larger bathroom with bath and separate walk-in shower.

For directions on how to reach us, please call us on: +44 (0)1843 482600 Our nearest train station is Ramsgate, approximately 1 mile away Accessible Taxi service from Central cars: 01843-888888
Operated by Stagecoach providing use of low floor ‘Easy Access’, wheelchair accessible. Please contact for more details: 0871 200 2233 or www.stagecoachbus.com/eastkent Disability help desk number: 0845 600 2299
Large Print Menus
If you would like a larger scale document of either your confirmation or example menus prior to your arrival please contact Reception Tel: +44 (0)1843 482600 or Email: sarah@thefalstafframsgate.com

Addington Street, is fully paved and wide enough to accommodate wheelchairs.

Car parking and arrival
There are no disabled car parking spaces on Addington Street, however we do have designated car parking spaces to the rear of the building. We recommend that you park near the entrance of the hotel to drop luggage off and for any assistance, we will then direct you to the designated car park at the rear of the building. Limited access to the hotel is available through the garden at the rear of the building.
Distance from parking to the rear door of the hotel: approximately 3 m Surface from car park to front door: Pavement and tarmac French-doors into the bar area.

Welcome area
The entrance to the Falstaff is step free and the reception is located only steps away from the main doors, with smooth wooden floor surface. Seating is available as soon as you enter, with a staff member available for any help required.

Bedroom 8
Bedroom 8 is the only bedroom suitable for guests with limited mobility. It is situated at the rear of the building near to the designated car parking spaces.  Access is via the restaurant area, via a short flight of steps (4 steps), or via the rear of the building through the garden; 2 steps into the room, and the door opening is 800 mm. The bedroom has a king sized bed and there is step free access to the shower room. However, the shower room and shower room entrance is narrow, width 610 mm, and may not accommodate walking aids.  The bed measures 560 mm from the top of the mattress to the bottom of the bed.

Public areas
The reception, bar and restaurant areas are flat and have a smooth surface throughout. All the corridors have wooden flooring with short pile carpet on the stairs and outside the doors to the rooms.

Public toilet in the restaurant and bar
-Clear floor space, even surface 1400 mm x1400 mm
-Emergency pull cord available
-Lever taps - Left hand transfer Y to toilets -760 mm space around the WC right-hand side -Horizontal bars on either side of WC -Well lit area -Door clear opening of public WC 890 mm


-Step free dining room, Smooth surface
-Large print menu

Additional info
In order to safely evacuate, we will need to conduct a personal emergency evacuation plan on arrival to understand your specific requirements. Should evacuation be necessary, our alarm will sound continuously.

Guide dogs
Facilities available for guide dogs upon request.
Power available for battery power wheelchairs and mobility scooters.

Local care
Doctors:  The Dashwood Medical Centre,
158-160 Grange Road,
RamsgateCT11 9PR
Tel: 03000 427007

Hospitals: Queen Elizabeth the queen mother (QEQM) 01843 225544

We provide wifi internet throughout the hotel, free of charge. This is accessible 24/7.

Accessible local attractions

Turner contemporary, Margate:
Contact Number: 01843 233000
Address: Rendezvous,
Margate, Kent CT9 1HG

Contact Number: 01843 295887
Address: Marine Terrace,
Margate, Kent CT9 1XJ

Ramsgate Beach
Beach within reach (beach wheelchair) Contact Number: 07432 648275

Powell Cotton Museum:
Contact Number: 01843 842168
Address: Quex Park,
Park Lane,
Birchington, Kent CT7 OBH

Spitfire and hurricane museum:
Contact Number: 01843 821940
Address: The Airfield, Manston Road, Ramsgate, Kent CT12 5DF
Web accessibility
Has an enlargement button on home page: www.spitfiremuseum.org.uk/

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